/Customer service
Customer service 2017-07-09T15:12:18+00:00

Customer service

Do you need any help? Below we answered the most asked questions.
Do you have another question or need more information? We are happy to help you!

You can contact the customer service everyday from 9:00 am till 9:00 pm by phone or email.

Phone: +31202100165
Email: shop@a-bike.eu
Shop addresses:

A-Bike VondelparkA-Bike Dam Square
Tesselschadestraat 1-ERokin 105-A
1054 ET Amsterdam1012 KM Amsterdam

Contact us




Frequently asked questions


Although it’s possible to just walk into one of the two A-Bike shops spontaneously, we advise you to reserve bikes and bike tours in advance. That way, you’ll know for sure whether your bike or tour is available.

It is possible to cancel your reservation for a rental bike or a bike tour. If you cancel up until 4 days  in advance there will be no charge. If you cancel between 4 days and 1 day in advance, we will charge you 50 percent of the rental price. If you cancel in less than 1 day (24 hours) in advance there will be no refund. Please send an email to shop@a-bike.eu if you would like to cancel your reservation.

Would you like to pick up the bike(s) a little earlier or later? Or did you change your mind about the type of bike, or the tour? Then it’s possible to change your reservation. Just make sure you do this 24 hours in advance, by sending an email to shop@a-bike.eu.

The staff at A-Bike speak English and Dutch. If you speak another language, like German, Spanish, or French, there’s a good chance that one of our employees will be able to speak one of these languages too.

Bike rental

We request one valid form of identification as a deposit. This can be a passport, a national identity card, or a driver’s license. When renting more than four bicycles, we will ask for two forms of identification as deposit. You can also choose to pay a deposit of 50 Euros per bike. Once you return your bike(s) to us in good condition, we will return your deposit.

The type of bike that will fit your needs best depends on your plans.

  • The bakfiets (cargo bike) is useful